Frequently Asked Questions
1. Shipping and Delivery:
a. How quickly will my order be processed and shipped?
- Most orders at ROE Jewelry are processed and shipped within 2 business days if the item is in stock. For custom orders, kindly contact your dedicated salesperson.
b. Is international shipping available?
- Currently, we do not offer international shipping.
b. Can I easily track my order?
- Yes, tracking your order is convenient through the carrier's website or directly on our site on your order page.
2. Returns and Refunds:
a. What is ROE Jewelry's return policy?
- Our return policy allows for returns within 7 days after receiving the product. Please note that if tags are removed, the return won't be accepted.
b. How long do I have to return an item?
- You have 7 days from the date of receiving the product to initiate a return.
c. Can you elaborate on the refund process?
- Refunds are processed upon receiving and inspecting the returned item. Please allow up to 14 days for the refund to reflect in your account.
3. Product Information:
a. How can I determine my ring size at ROE Jewelry?
- Utilize our ring size guide available on our website to ensure the perfect fit.
b. Does ROE Jewelry offer custom jewelry options?
- Absolutely! We provide custom jewelry options tailored to your preferences. Reach out to our sales team to discuss your unique vision or simply order your custom jewelry online.
c. What materials are used in ROE Jewelry products?
- Our products are meticulously crafted using high-quality materials. Detailed information about materials can be found on the respective product pages an on our blogs.
4. Customer Support:
a. What are the contact options for reaching ROE Jewelry's customer support?
- Feel free to contact our customer support team through the AI chatbot on our website, by phone at (913) 485-2167, via email at rj@roejewelry.com, or by visiting us in person at 11451 W 95th St, Overland Park, KS 66214.
b. What are the customer support hours at ROE Jewelry?
- Our dedicated customer support team is available during store hours but you can always use out chatbot to receive quick answers. We aim to provide prompt assistance to all inquiries.
5. Payment Options:
a. Which payment methods does ROE Jewelry accept?
- ROE Jewelry accepts payments through Shopify and any payment method accepted by Shopify will be accepted by ROE. You can also visit us in our store for more payment options.
b. Is my payment information secure with ROE Jewelry?
- Yes, your payment information is highly secure through our prioritized use of secure payment gateways. For your security, we partner with industry leaders as Shopify and Clover.
6. Account and Privacy:
a. How can I update my account information?
- You can update your account information by logging in and navigating to the account settings page.
b. What measures do you take to protect my privacy?
- We take stringent measures to protect your privacy. Your information is secure with us. We never sell your information to third parties for any amount of money. We only use your information to better serve you and for future marketing purposes.
7. Contact Information:
a. How can I get in touch with ROE Jewelry?
- You can reach out to our Customer Care team via email at rj@roejewelry.com or by calling (913) 485-2167. Additionally, feel free to visit our physical store at 11451 W 95th St, Overland Park, KS 66214.
b. What is the mission of ROE Jewelry?
- At ROE Jewelry, our commitment is to offer thoughtfully curated pieces that embody conscious expression. Our jewelry encapsulates the subtle whispers of the Kansas wind, gracefully crafted in silver and gold, where understated sparks blossom within mindful gemstones. Adorn yourself with a narrative, kindle your spirit, and radiate brilliance beyond mere glitter, embracing the essence of Kansas with each uniquely crafted piece.
c. Can I learn more about your brand and values?
- Absolutely! ROE Jewelry goes beyond bling, focusing on creating meaningful pieces that reflect your conscious expression. We are passionate about crafting jewelry that tells your unique story and sparks the soul. Discover more about our brand and values on our about us page.
8. Beyond Bling Blog:
a. Do you have a blog?
- Yes, we have a Blog where you can explore in-depth articles, behind-the-scenes stories, and the latest trends in jewelry and conscious expression. Stay informed and inspired with our blog content.
b. How often is the blog updated?
- Our Blog is regularly updated with fresh content. Check back frequently to stay in the loop on the latest trends, jewelry care tips, and stories from our community.
9. Collaborations and Partnerships:
a. Do you collaborate with other brands or artists?
- Yes, we love collaborating with like-minded brands and artists. If you're interested in partnering with ROE Jewelry, please reach out to our collaboration team through the contact options mentioned above.
b. How can I become a ROE Jewelry ambassador?
- We appreciate your interest in becoming a ROE Jewelry ambassador. To explore ambassador opportunities, please contact our team via email or phone for more information.
Thank you for choosing ROE Jewelry for your conscious expression journey! If you have any further questions or need assistance, feel free to reach out to our Customer Care team. We look forward to being a part of your story.