Shipping policy

 

Effective Date: 03/01/2024

Thank you for shopping with us. This Shipping Policy outlines the terms and conditions related to the shipment of products from our Shopify store. Please read this policy carefully before making a purchase. By placing an order with us, you agree to comply with the terms outlined below.

1. Order Processing Time:

   • We strive to process and ship orders as quickly as possible.
   • Order processing typically takes 2 business days.
   • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding.
   • If your order not in stock, processing time may be up to 2 weeks.
     
     

2. Shipping Methods and Carriers:

   • We offer several shipping methods to accommodate your needs.
   • Shipping carriers may include but are not limited to UPS, USPS, and FedEx.
   • The available shipping options may be displayed during the checkout process.
     
     

3. Shipping Costs:

   • Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order.
   • The shipping cost will be displayed during the checkout process before you finalize your purchase.
     
     

4. International Shipping:

   • We currently do not offer international shipping.
     
     

5. Order Tracking:

   • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
   • You can track the progress of your shipment by entering the tracking number on the carrier's website.
     
     

6. Estimated Delivery Times:

   • The estimated delivery time varies depending on the shipping method selected and the destination.
   • Please note that delivery times are estimates and not guaranteed.
   • Factors such as customs clearance, weather conditions, or other unforeseen circumstances may impact delivery times.
     
     

7. Shipping Address:

   • It is your responsibility to provide an accurate and complete shipping address at the time of purchase.
   • We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
     
     

8. Delivery Issues:

   • In the rare event that your order is lost, damaged, or missing, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
     
     

9. Shipping Restrictions:

   • We comply with all applicable laws and regulations regarding shipping restrictions.
   • Some products may have specific shipping restrictions based on their nature or destination.
   • If an item in your order is restricted or prohibited from shipping, we will notify you and cancel or modify the order accordingly.
     
     

10. Changes to Shipping Policy:

    • We reserve the right to update or modify this Shipping Policy at any time without prior notice.
    • By placing an order after any changes to this policy, you agree to be bound by the updated terms.

If you have any questions or concerns regarding our Shipping Policy, please contact us at rj@roejewelry.com. We are here to assist you.